Exchnage policy

🔁 Avishkar Culture – Exchange Policy

At Avishkar Culture, customer satisfaction and product quality are our top priorities. We aim to provide a smooth, transparent, and fair exchange process for all our customers.

📌 Exchange Only Policy (No Return / No Refund)

Avishkar Culture follows a strict Exchange-Only policy.
Returns and refunds are not available under any circumstances.

✅ When Is Exchange Allowed?

Exchange requests will be accepted only in the following cases:

1. If there is a size issue, or

2. If the product received is damaged or defective

⚠️ Exchange requests based on reasons such as change of mind, dislike of design, color variation, or personal preference will not be accepted.

🆓 Exchange Charges

• Exchange is completely free of cost

• The courier charges for dispatching the exchanged product will be paid by Avishkar Culture as a complimentary service

• Customers do not need to pay anything for the exchange shipment

🚚 Return Pickup Process

• If return pickup service is available at the customer’s pincode, Avishkar Culture will arrange the pickup

• If return pickup service is not available at the customer’s pincode:

  • The customer must self-ship the product to our address

  • Return courier charges must be paid by the customer

  • These charges are non-refundable

  • Avishkar Culture will not be able to assist with courier booking in such cases

⏳ Exchange Process Timeline

• The complete exchange process may take up to 10 days

• The exchanged product will be dispatched only after the original product is received by us

• Once dispatched, delivery usually takes 5–6 working days

📦 Product & Size Availability

• If the selected size or product is temporarily out of stock:

  • The customer may need to wait until the product becomes available

  • In rare cases, this waiting period may extend up to 25 days

• We assure you that we will make every possible effort to minimize delays and provide the best service

📞 Customer Support & Communication

For any exchange-related queries, you can contact us at:

• Mobile / WhatsApp: 📱 8866004361

• Email: 📧 avishkarculture@gmail.com

Due to a high volume of customer calls throughout the day, we may sometimes be unable to answer phone calls immediately.
In such cases, we kindly request you to send us a message on WhatsApp.

📌 Our team will respond as soon as possible.

We request our customers to avoid repeated calls or messages. Once your concern has been acknowledged, please be assured that your request will be handled properly.

✅ You may send one follow-up message per day to request an update.

❤️ Our Commitment

Avishkar Culture is committed to delivering quality products, transparent policies, and trusted customer service.
Your trust matters to us, and we always strive to give you the best possible shopping experience.